Privacy policy

Privacy policy
General provisions on confidentiality

The team of PROSPECT TRADE undertakes a full commitment to ensure the confidentiality and protection of your personal data, in our capacity of Personal Data Administrator. We consider guaranteeing the right to protection of personal data to be our main commitment. We make every effort to process your personal data in full compliance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation) and any other applicable Bulgarian legislation. Precisely because one of the main principles of this legal framework is transparency, we have prepared this document to inform you about how we collect, use, store and protect your personal data when you interact with us in connection with products or services.
We reserve the right to update and amend this Privacy Policy to reflect any changes in the way we process your personal data or changes in legal requirements. In this case, we publish the amended version of the Privacy Policy on our website and for this reason we kindly ask you to periodically check its content.
This document is written in as specific and clear a way as possible to make it as easy as possible for you to read and understand. The Privacy Policy explains when and why we collect personal information (“personal data” and “personal information” are used as identical terms in this document) for our visitors, how we use it, the conditions under which we may disclose it to others and how we defend.

Who we are and how to contact us
PROSPECT TRADE is a platform owned and operated by Prospect Trade Ltd. Prospect Trade Ltd. Is a Bulgarian legal entity duly registered with the Commercial Register at the Registry Agency with corporate identity code: 205470828, having its seat and address of registered office:  Sofia, Simeonovo, Zelena krusha str 15, ZIP code: 1434, Contact phone: +359883480515; e-mail: support@prospecttrade.com.


For the purposes of the legislation in the field of personal data, we are the Administrator of personal data in the processing of your personal data.
We highly appreciate your opinions and recommendations, which is why we are ready to provide you with additional information that you may need in connection with the processing of your personal data. In case of questions or comments regarding this Policy, on the Contact page of the site you can find contacts, find contact information from the General Terms and Conditions or write to us directly. Any questions related to this Policy can be sent to support@prospecttrade.com.

Which categories of personal data we process

We collect your personal data directly from you, so you decide what kind of information to provide us.

When you contact us via the contact form on the Contact page of the site www.prospecttrade.com, you send us your name and email;
When you place an order, you provide us with the following information: the desired product (s), name and surname, delivery address, billing information, method of payment, telephone number, etc .;
In order to provide you with individual suggestions that are tailored to your preferences, we process certain information about your browsing behavior on our website. You can learn more in this regard by reading the Cookie Policy.

We do not collect or otherwise process “sensitive data” included in special categories of personal data in the General Data Protection Regulation. In addition, we do not wish to collect or process data from minors under the age of 16.
Why we collect personal data and what are the purposes of their processing

We use your personal data for the following purposes:

Providing Prospect Trade products and services in your favor;
Improving our products and services;
Providing up-to-date information directly related to the products requested;
Receiving feedback from you about our products and services;
We inform you about changes in the General Terms and Conditions, the Privacy Policy, etc.;
Ensuring the preservation of your interests in connection with the use of our site, products or services.
Order processing, acceptance, validation, shipping and invoicing;
Solving problems related to order cancellations or any other problems related to orders, purchased goods or services;
Return of products in accordance with legal provisions;
Restoration of the value of the products according to the legal provisions;
Assistance, including answering your questions about your orders or Prospect Trade products and services
Marketing through trusted platforms: Google AdWords, Instagram, Facebook, etc.
The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between Prospect Trade and you. In addition, processing for these purposes requires processing in accordance with applicable law, including tax and accounting legislation.
In most cases, we require your prior consent in order to send you marketing messages, you can change your mind and withdraw your consent at any time by:
Use the “Unsubscribe” link in the messages you receive from us;
Direct contact with Prospect Trade through the contact details listed above.

In all other cases, we ensure that all measures we take maintain a balance between our interests and your fundamental rights and freedoms.


How long we keep your personal data
We retain your personal data to the extent necessary for the relevant activity for which they are specifically provided or as provided in a contract between us, in compliance with the requirements and deadlines provided for in the Accounting Act, tax laws and other applicable regulations. normative acts in the Republic of Bulgaria. You can always let us know that you do not want to receive relevant information from us or that you want certain information about you to be deleted.


Who has access to your personal data
We do not sell or rent your personal data for marketing purposes to third parties.
For the purpose of performing tasks and providing products and services, we provide your personal data to third parties – couriers, service providers, subcontractors and other related organizations solely for the purpose of performing tasks and providing products and services on our behalf.  
However, when we use third party service providers, we disclose your personal data that is explicitly necessary for the provision of the service and we have a contract with the relevant third party that requires it to keep your personal data and not use it for their direct marketing goals.
We will not provide your information to third parties for their marketing purposes unless you have requested it or it is necessary by law, judicial act or to prevent fraud or other crime.
We work with various third parties – service providers to provide you with quality and reliable services. When you research for any of these services or purchase goods from us, the relevant third party service provider will use your data to provide you with information and to fulfill its obligations arising in this regard under contracts with them. In some cases, they will act as a Data Administrator of your personal data and we therefore recommend that you familiarize themselves with their Privacy Policy. These third party service providers will share your personal information with us and we will use it in accordance with this Privacy Policy.
Provision of your personal data to state authorities may be made only in the cases provided by law and in a volume that does not exceed the purposes for which they are requested.
The Commission for Personal Data Protection exercises legal control over the process of personal data processing and we provide full access to our personal data registers under the legal conditions.


Where we process your personal data
We currently store and process your personal data in the Republic of Bulgaria. Third parties do not have access to your personal data, except when required by law.

How we protect the security of your personal data

We are committed to ensuring the security of your personal data by applying appropriate technical and organizational measures in compliance with the precautionary principle. We store your personal data on secure devices as algorithms for encryption and ensuring the storage of backups.
Despite the measures we take to protect your personal data, we are aware that, in principle, the transmission of information over the Internet or other public networks is not completely secure, and there is a risk that the data may be viewed and used by unauthorized third parties. We cannot be held responsible for these vulnerabilities in systems that are not under our control.

In which cases we will contact you

It is your right to choose whether or not to receive information from us.
We may contact you freely when and to the extent necessary to perform the services you have requested, the obligations under a contract between us, to provide new information directly related to the products and services you have requested in response. At your request, for the purpose of preserving your interests in connection with the use of our site or services, or on the basis of a legal requirement.
We will not contact you for marketing purposes by e-mail, telephone, text message or mail unless you have given us your prior express consent, or the communication is directly related to you and meets the requirements of the General Data Protection Regulation.


Data of minors
The services provided by our website are intended for persons over of age 18 years.
If you are a minor, you cannot use our services without the express written permission of a parent or guardian. If you use our website without such permission, you are hiding important information from us and misleading us. In this case, we are not responsible for any circumstances or events that occur as a result of this misrepresentation on your part.
As a Data Administrator, we do not collect personal information from minors that could lead to their identification.

What are your rights


In the cases provided by law, you have the right to:

object to us against the processing of your personal data if there is a legal basis for this; where the objection is justified, the personal data of the natural person concerned may no longer be processed;
object to the processing of your personal data for direct marketing purposes;
be notified before your personal data is first disclosed to third parties or used on your behalf for the purposes of the preceding paragraph of this article, giving you the opportunity to object to such disclosure or use.
access to your personal data collected in the process of providing and using the services, including: confirmation of whether we process your personal data, what categories they are, the purposes of this processing and the recipients to whom the data is disclosed, and a message with a copy of your personal data that is processed and their source;
to correct information that you have requested from us when it has become incorrect or out of date, e.g. to your e-mail address and/or any other information,
the deletion or blocking of your personal data when their processing does not meet the requirements of the Personal Data Protection Act or the General Regulation on Personal Data Protection (Regulation (EU) 2016/679);
notification of this correction, deletion or blocking of third parties to whom your personal data has been disclosed, except where this is not possible or involves excessive effort.

The action you wish to grant access to, correct, delete or block personal data is performed only in relation to your personal data. It is free of charge, except when your request for access to information is unfounded, repeated many times or unnecessarily, in which case we will charge a reasonable amount. We will notify you of any applicable fees before considering your request.
In order to request access, correction, deletion or blocking of your personal data that we process, you need to send us a written request containing:

name, address and other data for identification of the respective natural person;
description of the request;
preferred form of providing information;
signature, date of submission of the application and address for correspondence.
Notarized power of attorney when submitted by an authorized person. The application can also be signed with an electronic signature.

The application is sent to support@prospecttrade.com
We will comply with your request for access, correction, deletion or blocking within 14 days, subject to legal requirements and exceptions in this regard.
You will be notified of the decision to perform the requested action or the refusal to do so in accordance with the requirements of the law. The notification will be sent to you by post with a return receipt or can be received in person against a signature.

Access to your personal data: you have the right to receive confirmation from us whether personal data is processed for you and, if so, access to personal data and information.
to correct personal data: If you find that the personal data we process about you is inaccurate, you have the right to request that we correct this personal data.
of deletion of personal data (right to be forgotten): In certain circumstances, such as if your personal data has been processed illegally or you have withdrawn your consent (if the processing of personal data is based on consent) and there is no reason to continue processing you have the right to request the deletion of your personal data by us.


Restriction of processing: In certain circumstances, such as if you have doubts about the accuracy of your personal data or have objected to our legitimate purpose of processing your personal data, you have the right to request that we restrict the processing of your personal data until it is found.

Objection to processing: In certain circumstances, such as if you doubt our legitimate interest in processing your personal data, you have the right to object to such processing for reasons related to your specific situation.

Data portability: If your personal data is processed automatically by your consent or for the purpose of fulfilling our contractual relationship, you have the right to request that we provide you with your personal data in a machine-readable format for transfer to another data controller.


Complaint to a supervisory authority: You have the right to lodge a complaint regarding the processing of your personal data by us in the relevant supervisory authority – If you wish to make any complaint about the way your data is processed, you can contact with us at support@prospecttrade.com.

 If you are not satisfied with our answer or do not think that we are processing your data in a lawful manner, you can contact the competent authority for personal data protection – the Commission for Personal Data Protection.

Cookies

Our website, as well as the external services used by it, provided by third parties, use cookies for temporary storage of small particles of information, in order to function properly and provide the best possible services. Detailed information about the types of cookies used, settings, deletion, etc., you can find – Cookie Policy.


We remind you that you can contact us at any time by sending a request to our Data Protection Officer in one of the following ways:

by email to: support@prospecttrade.com
via the contact form on the “Contact” page

Shopping Cart